Forum Discussion

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Re: Why do I get a notification that my iPhone is locked when plugging it in to sync files and photos?

Hey seaz, as it’s my understanding that you’ve already had a look at some earlier conversations on the matter & you’ve already done some troubleshooting on your own, I’ve made sure to reach out to you directly via email on my end. Please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap. 
 
I hope that this is helpful to you & I’m looking forward to hearing back from you via on our email correspondence! 

7 Replies

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  • superjaco's avatar
    superjaco
    Explorer | Level 4
    7 years ago

    I must say, this is also an issue which frustrates the living daylights out of me. Uninstalling and reinstalling the iPhone driver (EVERY TIME) seemed to work for a while, but now nothing does. "Dropbox couldn't import photos because Apply iPhone may be locked. Unlock it and try again". It's been months. Can I also please get a personalised response? Or better yet, can this seemingly widespread problem be addressed and fixed centrally?

    Would very much appreciate a response, since I would like to continue using this product.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Sure superjaco, I’ve also made sure to email you on my end, in order to work on issue together. Please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap. 
     
    I hope that this is helpful to you & I’ll be awaiting your email!
  • coolarj10's avatar
    coolarj10
    Helpful | Level 6
    7 years ago

    Hi Jane, I posted a pretty extensive answer yesterday that I believe addresses the core issue and provides a solution, but it appears my post was deleted from this thread? I posted the same answer on this other very similar thread (https://www.dropboxforum.com/t5/Photos-and-videos/Dropbox-Unable-to-sync-Photos-amp-Videos-as-iPhone-is-locked/td-p/204513) and it appears to be deleted from that thread as well.

    Can you please help restore my posts so that others browisng these forums may find it as a useful solution?

    Thank you!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for poking me on this thread coolarj10 & for the time you devoted in reaching out to the Community with these detailed posts! 
     
    You’re right, as your posts were caught in our Spam filter 🧐, though I’ve restored both on the threads you had posted under; apologies for any inconvenience this may have caused you. 
     
    I appreciate your contribution- getting to experience things from your perspective, along with tips & best practices that have done the trick for you means a lot & I’d like to invite you to nudge us back again here in case you need further assistance in any way in the future. Happy uploading & a fruitful week ahead; here’s a small treat from me to kick-start your week 🍰! 
  • Shaun2's avatar
    Shaun2
    New member | Level 2
    7 years ago

    Hi, When I plug my iphone 7 into my PC via USB cable I get an error meassge that the Phone is locked, and to unlock phone and try again.

    The phone is not locked when I plug in the USB cable. It used to download photos fine.

    Any help please??

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Shaun (Shaun2), please bear in mind that I’ve moved your post under this discussion here, just in order to point you towards cooljar’s reply above, as other users have reported that they’ve been able to resolve their concern following their advice. Would you mind having a look on how you get on with this workaround whenever you get a chance? 
     
    If this persists for you, please ping me back here & I’ll make sure to reach back out to you on my end. Thanks for posting us on our Community & I’ll be awaiting your next reply with the outcome!
  • NKG's avatar
    NKG
    New member | Level 2
    4 years ago

    Dear Dropbox,

     

    I also have exactly the same problem.

    I haven't been able to download and back up my iphone photos to Dropbox for months via my PC.

    Can you email me the guidance on how to overcome the problem?

     

    I have tried the various solutions proposed in forums unsuccessfully.

     

    Thanks

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