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Forum Discussion
Received an error on the Dropbox desktop app
How do you fix this?
bn.BUILD_KEY: Dropbox
bn.VERSION: 191.4.4995
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 2dc29d06-96c3-5918-a607-4487af93a62b
pid: 1559
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Cian', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Cian Roche', pw_dir='/Users/Admin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Cian', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Cian Roche', pw_dir='/Users/Admin', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'cianroche', 'Cian', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'cianroche', 'Cian', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Admin'
appdata: '/Users/Admin/.dropbox/instance1'
real_path='/Users/Admin/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/Admin/Klaracon LLC Dropbox'
real_path='/Users/Admin/Klaracon LLC Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/9v/_v7z088x1gl58qrj9qqymk2m0000gp/T'
real_path='/private/var/folders/9v/_v7z088x1gl58qrj9qqymk2m0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/authentication/register_host_helper.py", line 505, in _try_register_host
File "desktop/dropbox/client/authentication/register_host_helper.py", line 707, in _on_register_host_success
File "desktop/dropbox/infinite/preferences.py", line 151, in update_local_config_from_server
File "desktop/dropbox/infinite/preferences.py", line 246, in _get_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 263, in _get_user_choice_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 282, in _get_policy_for_source_unlocked
File "desktop/dropbox/infinite/preferences.py", line 78, in from_str
ValueError: 17469687025
- Hannah
Dropbox Staff
Hey Cian Roche, thanks for bringing this to our attention.
Can you let us know what you did before this error message appeared? Was it a "couldn't start Dropbox" window?
Also, what is your OS version and are you using the Dropbox for macOS on File Provider app?
Let me know and we'll go from there.
