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Refreshing screen on Excel and Word - Windows 7
I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.
After many hours of troubleshooting, an online community suggested Dropbox as the cuprit. I uninstalled Dropbox and the probem was cured. I reinstalled it and the problem returned.
Windows 7, Office 2007
Thanks for any advice
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
63 Replies
Replies have been turned off for this discussion
- This worked for me! Thanks.
When the desktop app is active all MS Office 2016 applications suffer witht he dropdown menus disappearing prematurely. Error started occuring on 16 or 17 Aug 2017 (following a DB update?) My only workaround is to shut down the DB desktop app.
- Sanchez
Dropbox Community Moderator
Ross_SDropbox Staff
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
- Ross_S
Hi all,
Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:
Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.
Many thanks all for your participation here in the community, you help us make a better product.
Keep the ideas coming and keep highlighting anything you spot.
Ross S.
This problem absolutely crushed our company -- laptops were not useable. Does this beta fix the problem and if yes, how soon until it gets rolled out to the masses? I am leary of installing beta software on 40+ machines.
- Mark
Super User II
DWMT,
Nobody will ever know for sure, but, looking at the version numbers etc. I'd say you are looking at about a fortnight.
That being said I know Ross is very good and I'd expect that build to be stable enough to use and fix this issue.
(Note, I dont work for Dropbox so things may change, the above is based on my assumptions around version numbers and knowing there launch cycles). - Stopping the Dropbox process fixed the problem. Then I found the community answers about turning off the Dropbox badge, which also worked.
Small bug. Yup, a small bug that completely kills productivity. I only lost a few hours before identifying DB as the culprit, after which I searched for the DB solution (DB Badge).
Perfect, thanks!
