reinstall mac app keeps files that are online-only stay online-only and offline, offline?

Question

reinstalling mac desktop app keeps files that are online-only stay online-only and those that are offline stay offline? (sorry for the bad english)

Jay · Answer

Hi pedroms, thanks for bringing this to our attention.
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Are you going to be uninstalling and reinstalling on the same computer?
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Are you doing any other changes like upgrading the OS or anything of the sort?
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This will help me to assist further!

pedroms · Answer

hi jay,&nbsp;i'm going to do it in the same computer.i don't want to have to sincronize all files and then setup each one as online-only or offline.i actually have a problem of visualizing previews of the files that are online-only. So i wanna try the reinstallation to fix this issue.

Nancy · Answer

Hi pedroms! Hope you’re doing well.
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Please keep in mind that, in general, online-only files don’t show any thumbnails on the desktop app, like the offline files do (if that’s what you meant).
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Also, if you reinstall the desktop app on your Mac device, and you get the new update for macOS on File Provider, your files may automatically become online-only by default.

pedroms · Answer

hi nancy,some of the online-only files thumbnails do appear other don't...&nbsp;i don't want to migrate to the file provider update so i think i will keep my current version.&nbsp;so the reinstallation of the app doesn't keep the list of what is online-only and what is offline? it will set all files in online-only and then i will need to manually set one by one the files and folders that i want to be offline?&nbsp;

Walter · Answer

Hi there pedroms - sorry to jump in here.
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I just wanted to mention that you should be asked how you'd like your files to be stored upon the re-installation process, but you'll also be able to change their status on a file/folder basis and also adjust your sync settings through the app's preferences under the sync tab as needed.
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I hope this helps!

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reinstall mac app keeps files that are online-only stay online-only and offline, offline?

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