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Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)
I just received a notice that dropbox will cease support for OS 10.10 and 10.11.
The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web browser. This is not always possible.
For many of us, we are at the end of the line re: OS upgrades. I have an old macbook pro that i use for a few light tasks - but the data must be available on others machines. I use dropbox for this. I also cannot use the web browser unless i wish to upload files with each change. Impractical.
I will likely wind up switching to a different cloud service, which i would prefer not to do - yet maybe i must.
I don't know why you are ending support. The clients exist already and are unlikely to require many changes, if any. Please reconsider.
--justmeinNJ
Hi justmeinNJ & Chern - thanks for dropping by our Community to share your feedback on this.
As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.
Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.
Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.
We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line.
Let me know if you have anything else to add or ask.
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Not a great answer. You have heard from me and others that upgrading is not always an option.
Your "solution" is to upgrade.
I hoped someone might at least take the comment seriously and look into ways to extend support.
Regurgitating the already stated, and already disliked, position is not helpful.
justmeinNJ
- I've been edged out by Dropbox before on a much older Mac, but this time it will topple my business. My main computer runs El Capitan, which is a pretty reliable OS. I can't update this computer. It is not possible. I'm outraged!!
- Robinz that's right. 10.10 and 10.11 is stable. It works with software and formats that sometimes no longer exist... wait till Dropbox gives 30 days notice for Mojave and Catalina users. If you think this is bad... all the mid-decade Macs will fall off like flies on the zapper
Walter - Is it a ridiculous idea you escalate this to Drew? Houston, we have a problem. - I agree they should have given us more notice, like 6 months to rearrange our lives and businesses around this news. I would register complaints on Twitter and customer support. I'm willing to participate in any other ideas for complaints.
Hi Walter,
Does the end of support for OS X 10.10 and OS X 10.11 systems mean that Mac folders will no longer sync? Or is the end of support for some other Dropbox app that opens in a separate window?I have a 2009 vintage iMac, running OS X El Capitan Version 10.11.6. It can not be upgraded to any other OS! Please continue supporting the older system!
- Absolutely disgusting, with less than a months notification, I’m just simply not willing to sacrifice a lifetime of work just so I can continue using Dropbox. I’m already looking at alternatives ready to cancel my Dropbox subscription.
Right. This is the crux of the issue. Due to processor differences, most 2008/9 vintage macs will not ruin anything past 10.11. This really ought to be delayed at least 2 more years. A solution is beyond any of our ability --- except dropbox who simply don't want to do regression testing.
After a review of the file sharing I need to do, post retirement, I realized that I can use iClouddrive to share my files across my iMac, iPad, iMacAir, and iPhone. I really don't need Drop Box as I no longer share files with an associate. That was why I started Drop Box in the first place. Just kept using it as it was handy and comfortable. Dropping support for MacOS10.11 makes it uncomfortable. Made me look at iCloud and made the switch. Good By Drop Box!
