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sgrya1's avatar
sgrya1
Helpful | Level 6
7 years ago
Solved

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."

It started about two weeks ago (and around the same time as two other unsolved posts on the forum). 

Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer and saw the same error.

Running Windows 10. Does anyone have any suggestions?

desktop
Error Messages
Setting up the apps
windows
  • sgrya1's avatar
    sgrya1
    7 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks, dragomirradev, I've just sent you an email, so make sure to reply back to me, when you have a chance.

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