SOLVED: Dropbox App unexpectedly quit on Windows 10

Hello,

not sure where to put this issue. Anyway - I have w10, dropbox every half an hour returns message above. It is very annoying and also I need to keep dropbox opened ideally all the time (my students are uplading hand histories from poker tracker - Holdem Manager 3, I am trying to amtomatically import them to mine). It not only shut downs often but it seems that it afftect the whole process (missing files at both ends etc..).

I tried I think everything - rebooting, reinstalling, delinking from my account back and forth, opening as admin, allowing it in firewall, updating everything including windows...

Any other recommendation? 

Thx (btw tried to reply in my recent post but the "Reply" button is disabled).

Hey katrisone, sorry to hear you're still having issues with this.

Could you please try an advanced reinstall and let us know how it goes?

Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is. 

PS: I moved your post under your recent post for clarity. 

Hi katrisone, I’m sorry to hear about this. 

If you wish, I can open a ticket for you, so that our support team can look into this further and assist. 

Let me know if you’re OK with that, and l can message you to the email address that’s tied to your Community profile here.

Hi all

Two days ago I cleaned up and reorganized my local Dropbox on my desktop.  For what it's worth I've been using Dropbox on all five of the computers in our family, this is the primary one that stores "all" of the Dropbox folders while the rest have subsets (only 1-4 folders).

After the cleanup, which moved, and deleted quite a few files, I noticed that Dropbox had "quit unexpectedly."  I restarted it several times and each time received the same "Dropbox quit unexpectedly," message.

I have tried the following solutions suggested on the website:

* Restarted system

* Reinstalled Dropbox completely

* logged all other systems out of Dropbox and repeated both of the above

* Restarted about ten more times.

* Grown increasingly frustrated

* Backed up the "corrected (with changes) Dropbox folders to a spare drive to prevent any data loss

Any help would be greatly appreciated.  I'm at the point where I may need to delete and start over again, which would take a few days.

Hi Owltiger, welcome to our Community! 

How many files do you have synced to your device? Is it possible that you might have exceeded the soft 300K limit? 

Are you able to maybe remove some folders using selective sync, in order to check if the same behavior will happen then?

Keep me posted on the results! 

For some reason I could not reply directly to your comment.

Yes, my system has well over 300k, and has been over that limit for years (I have a rather robust PC).  Unfortunately, I have been unable to remove anything in selective sync because as soon as the application starts up and I go to click on the options it crashes into the same error message.  

Hi Owltiger, thanks for the speedy reply. 

Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? 

Maybe that will do the trick. 

I recently upgraded DropBox to a 4 TB plan. My folders contain about 4,000,000 files. Some of them were added recently.

Since the upgrade, DropBox cannot complete the updating process. As a result, I have files on four different devices that are not in sync.
I am leaving for a conference in a couple of days and, instead of working on my presentations, I am stuck trying to restart, reinstall, and reboot stuff.

It starts by saying that it is indexing 4M files, then over the course of 2 days, the number drops significantly, e.g., to 350,000 or even to 10,000, then DropBox crashes and leaves a message saying "DropBox unexpectedly quit. Your files are safe...". I've looped from reinstall to restart to this error message more than 10 times over the past week, on multiple devices.

I repeatedly reinstalled everything and rebooted.

I am willing to delete some files and/or stop synchronizing some directories but I don't know where to start. I tried removing the most recently added directories and then restarting DropBox but that didn't make a difference.

Please help. I am spending entire days on this and I cannot get back to my work.

Thanks.

Drago

Hi dragomirradev, I'd be happy to help! 

You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files. 

Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know of any updates? 

Also, what is the version of the app that you have installed to your device?

Keep me posted!