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skverskk's avatar
skverskk
Helpful | Level 6
8 months ago
Solved

Sync icons are missing in Explorer on Windows 10

The green icons next to files and folders signifying whether file(s) are on-line or off-line only are no lonher displaring.  It was at one time showing a green checkmark or an empty cloud icon, now, nothing. When I rigt click on the file, the dropdown menu still give me the option to choose whether to make available on-line only or local. 

I'm running Win 10 on a Lenovo T530 Laptop.  Any help would be apptrciated. Thanks.

desktop
GUI
Windows
  • skverskk's avatar
    skverskk
    8 months ago

    I just followed Walter's steps.  One Drive was showing as the first 10 entries in the registry followed by Dropbox. I switched it up so that Dropbox shows as the first 10 entries. I rebooted by PC and now everything is back to normal. Yes, I now have the green icons back, next to each file and folder. Thanks for the help.

8 Replies

  • skverskk's avatar
    skverskk
    Helpful | Level 6
    8 months ago

    I just followed Walter's steps.  One Drive was showing as the first 10 entries in the registry followed by Dropbox. I switched it up so that Dropbox shows as the first 10 entries. I rebooted by PC and now everything is back to normal. Yes, I now have the green icons back, next to each file and folder. Thanks for the help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for checking skverskk.

    Have you tried the steps -about the 15 icons- that my colleague, Walter mentioned in this thread, by any chance? 

  • skverskk's avatar
    skverskk
    Helpful | Level 6
    8 months ago

    Yes, I do see the dropbox icon in my system tray.

    Version#  212.4.5767

    No syncing issues

    Note: This was workink just fine, a few months ago.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey skverskk, regarding your desktop app; are you seeing the Dropbox icon in your system tray?

    Can you let me know your app’s version and its syncing status? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Could you attach a screenshot showing the Dropbox folder as it appears in Explorer on your machine?

  • skverskk's avatar
    skverskk
    Helpful | Level 6
    8 months ago

    I re-installed the desktop app, but still no file or folder icons.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi skverskk, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    This will help me to assist further!

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