We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
silverface
3 years agoHelpful | Level 6
Syncing problems after updating Dropbox desktop App on Mac M1
After notification to switch to the latest version I downloaded v166.4.2920 on my MacMini (M1) OS 12.6 and later on my MacBook Pro (M1 Pro) OS 12.6. Now both showing the sync icon in the menu bar and say "indexing 7 files" (sometimes more or less). But no files I put in the folder get uploaded when I look them up online in the browser. I reinstalled the app on both computers two times, restarted several times. Dropbox has full access to disk - what's wrong?
Thanks and regards, silverface
25 Replies
- Megan3 years ago
Dropbox Community Moderator
Hi silverface, welcome to our Community!
When did you migrate and change your devices to the latest Dropbox version? How long have they been stuck?
Could you send me a screenshot of the syncing status on both of the devices?
Keep me posted, and we'll take it from there!
- silverface3 years agoHelpful | Level 6
Hi,
thanks for the answer!
It was a few days ago and I've been stuck since then.
Screenshot:
All the best,
silverface
- Megan3 years ago
Dropbox Community Moderator
Hi silverface, thanks for the speedy response!
Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. Do you have an approximate idea as to how many files you have in your Dropbox account?
Since you mentioned that the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article. Keep in mind, that we do not recommend re-installing the application if the migration is still in progress.
If none of these help, let me know.
- silverface3 years agoHelpful | Level 6
Hi,
I read the article - which recommended the the re-install BTW - but none of it helped. I have about 315GB in my Dropbox and after a few days it should have been able to put them from one folder to another on the the same computer, shouldn't it?
When it started the process, it said, it would take about 2 hours to migrate. I didn't reinstall the app before the next day or so.
Thanks, silverface
- Hannah3 years ago
Dropbox Community Moderator
Hey silverface, would you mind restarting the computer as well?
Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again.
Let me know how it goes!
- cpthorne3 years agoExplorer | Level 3
Hello!
Im having similar issues ... I recently updated to the new dropbox app for Mac M1 Max, but it's stuck on indexing, and so far nothing has been syncing since i updated... that was about a week ago...
Any ideas on fixing this issue would be much appreciated,
Cheers
- Nancy3 years ago
Dropbox Community Moderator
Hey cpthorne! I’m sorry to hear you’re having similar issues.
Can you please clarify if you’re seeing any progress at all to the number of files that are trying to index, or if the process is completely stuck?
What’s the app version of the Dropbox app that’s running on your computer?
- cpthorne3 years agoExplorer | Level 3
Thanks Nancy,
The number has actually gone down to 0, or rather - nothing at all - the syncing area now just says 'indexing' with no relation to the amount of files,
The app version im running is Dropbox version 168.4.4802,
Its been stuck on indexing for about a week now, and nothing is syncing during this time... i have about 167,000 files in there,
Any help on how to find a solution would be much appreciated,
Thanks 🙂
- wiskord3 years agoNew member | Level 2
I have the same issue, I can't work on my files! This is outrageous I have lot of work today to finish...
- silverface3 years agoHelpful | Level 6Hi,
in my case the only solution was an OS Upgrade to Ventura. But not everybody has the Option as there might be expensive software that might not work on Ventura. But if can you, just do that!
All the best!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!