The desktop app crashes on my MacBook Pro running Mac OS 15.3

Yes, the Dropbox.app is the most current version. I was never explicit, but I leave the computer on (sleeping with the clamshell closed) when I am not using it.  Somehow it crashes during that configuration.

The comment by DHK is exactly my scenario as well. i always have the latest dropbox installed as it is set to automatically do that. when this issue was troubleshooted for me originally, that was the fix we tried and it had no effect. in fact i;ve just come back to my computer now, having closed it by shutting the lid as described, and seen that dropbox app has quit itself again! i really need this issue to be resolved as it is not workable to have intermittent, unreliable file syncing when working across multiple devices. do you guys have any other ideas as to why the desktop app just quits randomly? (this is also germane only to my newest mac machines - never have this issue on my old imac which i still use at home)

As another followup I have Dropbox running on an iMac M-3, iMac M-1,  2 Intel MacBooks, and only on this silicon MacBook M-2 do I have a problem...

Thanks for your updates, DHK and nraihani.

Just to confirm, you're not getting any error messages, right? The app just crashes silently with the Dropbox icon disappearing from your menu bar?

Have you tried reaching out to our support team about this?

I hate to ask, but I clicked on your support link and can't see an appropriate option for support: "Billing & Subscriptions", "Your Account", "Sharing with others", "Dropbox Core", "Dropbox Dash", "Dropbox Capture", "Dropbox Replay", or 'Privacy"...

Don't worry DHK!

I just sent you an email, and I'll be happy to continue troubleshooting with you there.

Cheers!

I have been experiencing this over the past month.  Dropbox is quietly crashing/quitting/closing.  I use Dropbox desktop all day long.  I will go to drag files into my folder, and then expect to get the Green Check Mark indicating it is uploaded...and all of those icons are missing.  I then look up to the menu bar and the dropbox icon is missing.  So I go to my dock, and re-launch dropbox...wait for things to sync-up and then everything is fine until it happens again.  I was thinking I have some weird Keyboard Maestro keystroke that is accidentally killing dropbox.  I have no idea what is causing this.

I am on a MacStudio M2 Ultra running Sequoia 15.3.1 and Dropbox Ver. 218.4.4348

Hi Hannah, yes I have reached out to support but they could not help me understand why it was happening. It seems like this is a more pervasive issue with people using Mac M2 and above machines. I have this problem on my new imac (M3) and new Macbook Pro (I think is M2) but have never had it on my older machines (that I still use). Someone in this thread asked me to reply with the ticket number of my previous correspondence with dropbox support, which i did, but then i didn't hear anything back after that. As this seems to be a problem that many mac users are experiencing (also in my workplace, as i have asked people) i wonder if it warrants looking into in a more systematic manner? Thanks for your support. 

Same here!

In the last few months the app closes itself every now and then without previous notice

Apple M1 Pro - sonoma - 14.6.1 (23G93)

Sorry to hear about this, Octave Music and pepepepe.

Have you tried reaching out to our support team on your end, so they can investigate your issue?

As for you nraihani, can you please give me your ticket number, so I can take a look?