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Forum Discussion
The desktop app's icon keeps spinning and the app won't open
I have been trying to get my Dropbox app to work for months. I have followed all the instryctions that the Dropbox team have given including uninstalling and reinstalling. I can open the app on line but the desktop icon spins but does not open when I click on it. This has happened every-time I uninstall and reinstall.
4 Replies
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- Nancy
Dropbox Community Moderator
Sorry to hear about this issue, deanculture.
From what I understand, you’ve already been in touch with our support team. Can you send me any ticket numbers you’ve received so far?
I'd also like a screenshot of the spinning Dropbox icon that you mention, to have a visual.
Let me know when you’re ready.
I just received an email from Dropbox support with instruction and those seem to work. Thanks for your response.
- Nancy
That’s great to hear, deanculture! If something else arises, don’t hesitate to ping me.
Will do.
