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sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago
Solved

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

 

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

desktop
Install

37 Replies

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  • ArchieZ's avatar
    ArchieZ
    New member | Level 2
    9 years ago

    I still can't install it. I keep gettin this message: Installation failed. The Dropbox installer failed to start. Would be gret if some could help with it.

  • Lester's avatar
    Lester
    New member | Level 2
    9 years ago
    same problem here, new machine macos sierra
  • macjeffff's avatar
    macjeffff
    Explorer | Level 3
    9 years ago

    Not fixed. I'm setting up my new MacBook Pro, all software up-to-date. I'm an experienced Mac user and Dropbox user, and I can't get any of the recommended links to work. Stumped! Thanks for your help.

  • pierot's avatar
    pierot
    New member | Level 2
    9 years ago
    This issue is definitely NOT fixed. The downloads continually die around 320Mb. I am attempting to download a 667Mb zip file and it fails every time over the last week.
  • Janos's avatar
    Janos
    New member | Level 2
    9 years ago
    The online world is going down. It is February now. How is it possible, that Dropbox, such a big player in the world, doesn't provide a valid download link?
    I couldn't find a valid download link via Google. This is so embarrassing.

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