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tonyberber's avatar
tonyberber
New member | Level 2
2 months ago

The Dropbox desktop app on my Mac OS device can't stop syncing one single file

Application affected: Dropbox 235.4.5905

Device: MacBook Air 12-inch M4 2025

OS: Sequoia 16.5

My Dropox can't finish syncing this one file, a Word .docx , 3.1 MB. It's been saying 'Syncing <file>' for 2 days straight... 

This has stopped other files from syncing as well -- after this file got stuck, all other files I try to sync just add to the queue and never do sync up.

I chose to sync just a few folders, and those did sync well before this happened.

I don't have this problem with my other computers linked to this account -- this only happens  with this new computer. Dropbox never worked well on it from the start. I've been in touch with the  support chat a couple of times and they didn't solve the issue. Basically they told me to delete the installation, install again, unlink the account, link again,. This didn't do the trick.

I'm quite disappointed in Dropbox -- I've had it for many years and never had the same issue before.

If anyone has any suggestions, they will be much appreciated.

Tony 

 

desktop
Mac
sync

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi tonyberber, I can see that a support agent has sent you an email following your chat with additional questions.

    Please could you reply to that email in order for them to assist you further on this matter. 

  • tonyberber's avatar
    tonyberber
    New member | Level 2
    2 months ago

    Hi Walter, thank you for your reply. Please find attached a screenshot. Unfortunately, sorry but I could not locate the ticket ID from my recent chats with Dropbox support in my email box... 

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey tonyberber - sorry to hear you're having issues with this.

    Can you please send me a screenshot of the app's exact status as shown in your menu bar?

    Also, have you tried renaming the file or moving out of your Dropbox folder and then back in?

    If you're in contact with our support team about this issue as well, could you share your ticket ID with us as well to look it up in our system?

    Any additional information is more than welcome, Tony. 

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