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enclosure's avatar
enclosure
Helpful | Level 6
5 months ago
Solved

The Dropbox icon keeps disappearing from my MacBook taskbar

Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappears files stop syncing. I can also no longer open dropbox from an icon placed in the toolbar but have to double click the icon in the applications folder. (dont know if this is linked). When I do, the icon reappears in my taskbar (the one at the top of the screen) and syncing restarts. A day or so later it will then dissappear again

desktop
Mac
  • enclosure's avatar
    enclosure
    5 months ago

    Hi Megan & Nancy. I havent yet done the advanced reinstall as the issue seems to have resolved itself. I had done some parallel reading about the issue and it had been suggested I might untick the dropbox icon in the login items menu (in users & groups), restart the computer, then retick it. I did this and the icon/connection has not dropped off now for one continuous week. I have no idea if my actions were causal or co-incidental - but fingers crossed the duration of the connection means whatever the issue was has been rectified.

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  • enclosure's avatar
    enclosure
    Helpful | Level 6
    5 months ago

    Hi Megan & Nancy. I havent yet done the advanced reinstall as the issue seems to have resolved itself. I had done some parallel reading about the issue and it had been suggested I might untick the dropbox icon in the login items menu (in users & groups), restart the computer, then retick it. I did this and the icon/connection has not dropped off now for one continuous week. I have no idea if my actions were causal or co-incidental - but fingers crossed the duration of the connection means whatever the issue was has been rectified.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    That’s honestly great to hear, enclosure! I’m hoping that did the trick, as well. 

    For anything else though, you can always give us a nudge.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there enclosure​  and welcome to the Dropbox Community. I’m really glad to hear things are running smoothly again and thank you for coming back to share that update. It’s always great when things get resolved!

    Since you’re using Dropbox on macOS, I’d love to know... do you have a fave feature that helps you get the most out of it on your device? Always curious to hear how folks are using Dropbox day to day on Mac.

    Looking forward to hearing from you,

    T😸 (Dropbox Community Manager)

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