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Forum Discussion

Nipunn K.'s avatar
Nipunn K.
New member | Level 2
2 years ago

The send feedback button in the Mac Dropbox Desktop App sends me to an Access Denied page.

 

 

^ this Send feedback button in the settings dropdown.

Takes me to a page in the dropboxforum.com with Access Denied

 

 

Desktop
Error Messages
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome to the forum, Nipunn K.!

     

    What's your Dropbox app's current app version?

     

    Are you logged in to your Community profile when you receive this error? 

     

    Can you try to copy the URL of the page, open another browser on your computer and view it from there? Does that seem to work? 

     

    Let me know how it goes.

    • Nipunn K.'s avatar
      Nipunn K.
      New member | Level 2
      2 years ago

      App version is v185.3.5933

       

      I am logged in.

       

      I tried another browser. It makes me log in. Once I log in, I get access denied. Happens regardless of which of my 2 Dropbox accounts I'm logged into (both are logged in on my desktop app).

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Alright; thanks for giving that a go, Nipunn K.. 

         

        If you wish, please feel free to share your feedback with me here (unless it includes private info of your Dropbox account), and I’ll pass it along to our team for you instead.

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