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Aidensmith7 's avatar
Aidensmith7
New member | Level 2
2 years ago

Trying to install the Dropbox app.

Trying to install the Dropbox app. Having trouble doing that.

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, Aidensmith7  , welcome to our Community! 

     

    We'd need some additional info here, in order to provide you with the appropriate next steps. 

     

    What is the trouble you're facing, and also have you tried to install our desktop or mobile app? 

     

    Any other info is more than welcome, in order for me to provide you with the appropriate next steps. 

     

    Thanks a bunch! 

    • Aidensmith7 's avatar
      Aidensmith7
      New member | Level 2
      It cancels the app installation process after downloading. I don't know if it's from my device or if something's wrong with the app.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Aidensmith7  , thanks for your speedy reply! 

       

      What is the OS you're using on your end? Just trying to figure out if you're talking about our desktop or mobile app. 

       

      Have you tried re-starting your device at all?