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lmitrev's avatar
lmitrev
New member | Level 2
3 years ago

Unable to sign into Dropbox from Mac desktop app from MacBook Pro with M1 silicone

Hello, I switched to MacBook Pro with M1 silicone and I am unable to sign into Dropbox from the desktop app. I have no trouble signing in via a browser. I did an advanced reinstall of the desktop app and still unable to log in. It keeps telling me that my plan supports up to three devices, but I've logged out of all other devices. Why is this happening and how can I use the desktop app on my new MBP? Thanks

Account Access
desktop
Install
Setting up the apps
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey there, lmitrev, let's see what we can find on this! 

     

    When you access your account's security page right here, do you still see any connected devices there? 

     

    You should be able to delete/unlink any old devices from there. 

     

    Keep me posted on the results!

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