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Blan's avatar
Blan
New member | Level 2
2 years ago

UNABLE TO UNISTALL DROPBOX OLD VERSION AND REINSTALL NEW VERSION

Hi there, 

 

I had downloaded an old dropbox version for my Mac (13.6.3 (22G436)). Dropbox confirmed a new version is available, but I am unable to uninstall the old version and install the new one. Do you have any step by step guide or video tutorial I can follow?

 

As with the old version, my updated files that I work on are not visible to the rest of the team using dropbox.

 

Please urgent help,

B

desktop
dropbox business
Install
Uninstall

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Blan, thanks for reaching out to us.

     

    To install the newest version of the Dropbox application, you don't have to uninstall the previous one.

     

    You can simply run the Dropbox installer, which you can find and download here.

     

    Let me know how it goes!

  • Blan's avatar
    Blan
    New member | Level 2
    2 years ago

    Hi Hannah,

    Thank you. I did as per confirmed, however, I got two pop up windows : dropbox copy is damaged and can't be opened you should movie to the bin. I clicked on move it to the bin and had a second pop up window that said: dropbox folder missing.

     

    Can you please provide more feedback?

     

    Without a synced dropbox I am unable to work within my team.

     

    Thank you, 

     

    Blanca

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind sending us a screenshot of those errors, Bianca?

     

    Thanks!

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