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xsoft's avatar
xsoft
Helpful | Level 6
9 years ago
Solved

Update behind socks proxy

Hi,
I have Dropbox 27.4.22 on Windows 7.
I have it connected via socks5 proxy. Direct call to dropbox.com is blocked on company firewall.

 

Update procvess will NOT go thru dropbox app, instead I have fileopen request to:
file:///C:/users/.../appdata/local/temp/dbxlatk7ns.html#

This file openet at browser with proxy (without it will NOT load, its dropbox.com redirect)
and open an installer: https://www.dropbox.com/downloading?from_client=True

But also, this install will fail, because it's not using Socks proxy.

Well, why is Dropbox aboiding proxy setting and why is trying to connect directly to Dropbox.com? Automatic update can never be done in this way (with proxy required envirement).

  • Ok.

    Long story short.
    1) Windows Dropbox client can't do update via SOCKS proxy.
    2) Official Dropbox client (from dropbox page) can't update via SOCKS proxy either.
    3) direct Dropbox.com site is blocked

    No solution or message "accepted as a bug.. " from Dropbox side.

    So there is my NON-official solution:

    ** HOW TO INSTALL DROPBOX BEHIND SOCKS PROXY **
    (aka when Firewall or when provider is blocking dropbox.com)

    -- disclaimer --
    1) it is NOT official
    2) sure, there can be a virus or malware inside
    3) (not, I'm not detecting any of those)
    4) but you are on your own, I'm not taking (and can't take) responsibility for this
    ---------------

    Solution:Install via this link: [link removed]


    It's repacked Dropbox client from another source (which is most likely not blocked).
    If you had Dropbox before, it's just update.

    Thanks. Bye.
    (next time I'll reconsider submitting a bug)
  • Sorry for the delay, xsoft; I have a copy of Dropbox running through a PuTTY SSH tunnel with dynamic tunnelling enabled, but as there has not been another update yet I cannot verify it updated.

     

    However, as a work-around, you can always download a full version (from: Help Center) of the Dropbox installer instead of the web installer. Your nanite solution also works, although I would caution against using unknown third parties to package executables, particularly those which will be granted administrator permissions for an installation. 

     

    As far as filing a bug report, this is the Dropbox Forum. If you wish to file a bug report, you can do so from dropbox.com/support. Regardless, I am going to leave this copy of the Dropbox PC client running through the PuTTY tunnel until the next update is released and will follow up here.

     

    Thanks!

23 Replies

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  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey xsoft

    We're not 100% comfortable with this modified version of the client (and it could contain all sorts of things that we can't verify or support) so we took the link down to prevent any issues.

    Don't want to make it look like we're censoring content (I'm all in favor of workarounds to get things to work) but we also want to make sure they are not harmful / hacks that could cause any issues.

    Hope you understand !

    Cheers
  • xsoft's avatar
    xsoft
    Helpful | Level 6
    9 years ago

    Hello,
    Yes, you are right. There can be anything since it's not directly from you (Dropbox web).
    That's why I attached that note, that there can be anything dangerous.

    Note: this will also works with this (full offline verion) linke (directly from you - aka clean):
    https://www.dropbox.com/downloading?plat=win&type=full

    It's a bit sad, that I can't find this quickly when online version fails.

    Btw I'm still working on this issue with your support team, so install behind SOCKS proxy is not solved wet.

  • Lucio's avatar
    Lucio
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    By design, the Dropbox Update process is separate from the client and does not have access to the client's preferences, it uses the Windows OS network preferences rather than the Dropbox desktop application's proxy settings.

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