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Updated version of Dropbox won't start (macOS Montery 12.6.1)
I foolishly let Dropbox update and now it won't start. I uninstalled and reinstalled (version 162.4.5419) but still get the "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information click the help button. If the issue persists, please contact Dropbox support with the following info for help".
The info is:
bn.BUILD_KEY: Dropbox
bn.VERSION: 162.4.5419
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 19f98d24-9234-5051-88a7-7e0ca3466bd3
pid: 923
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='joe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joe Pallas', pw_dir='/Volumes/User SSD/Users/joe', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='joe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joe Pallas', pw_dir='/Volumes/User SSD/Users/joe', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joe', 'michelle', 'admin', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joe', 'michelle', 'admin', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Volumes/User SSD/Users/joe'
appdata: '/Users/joe/.dropbox/instance1'
real_path='/Users/joe/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Volumes/User SSD/Users/joe/Library/CloudStorage/Dropbox'
real_path='/Volumes/User SSD/Users/joe/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/0k/xm390gj513g25p6bw5h9nhxh0000gn/T'
real_path='/private/var/folders/0k/xm390gj513g25p6bw5h9nhxh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5188, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/ba27a4ca-e1eb-4cc4-9918-12d012b31aca." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/ba27a4ca-e1eb-4cc4-9918-12d012b31aca.}
6 Replies
- Walter
Dropbox Staff
Hey jpallas, sorry to see you're having issues with this and happy Monday.
The error you are encountering seems to be a temporary one and should be fixed by a simple restart of the Dropbox desktop app:
- If Dropbox is still running:
- Stop Dropbox by clicking on the Dropbox icon in the menu bar.
- Click on your profile picture or initials.
- Click Quit.
- To restart:
- Restart Dropbox by double-clicking on the Dropbox icon in the Application folder.
If the issue persists following the restart, please let us know and we can investigate further.
Thanks!
Well, I did try restarting it before posting my message, and it made no difference. I’m a little concerned about the information in this file. It says “storing your Dropbox folder on an external drive is no longer supported.” But I have my entire home directory on an external drive. Is this a supported configuration?
- Walter
If you chose to update the desktop app to this version, I'm afraid an external drive is not a supported location for your Dropbox folder and your Dropbox folder will be moved to ~/Library/CloudStorage jpallas
I hope this clears things up!
- If Dropbox is still running:
