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JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
7 years ago
Solved

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tell me what "Refresh to update" means - there is no refresh button and no refresh option in the menu. What am I supposed to do??? 

File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    7 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

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  • TechnoAmeoba's avatar
    TechnoAmeoba
    New member | Level 2
    6 years ago

    Making files available offline worked perfectly on my iPad Pro, but I had this issue with exactly the same folders/subfolders/files on my iPhone 7.

    The download stalled after so many folders/files were completed, and would not refresh or re-start, for days.

    22 files remaining.

    Eventually I chose to 'Remove from Device', the whole containing folder, and immediately reselected to 'Make available offline'.

    The remaining files then downloaded and my file collection is now complete and available offline.

    I hope this might help.

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