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Forum Discussion

sellenwright's avatar
sellenwright
Helpful | Level 6
7 years ago
Solved

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Mobile
Setting up the apps
Third Party Integrations
  • Walter's avatar
    Walter
    7 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    7 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
WillC's avatar
WillC
New member | Level 2
7 years ago

Walter, 

I sent an email request through the help link you provided. I am not sure where people are getting ticket numbers, because I never saw one. 

I’m having the same issue as everyone else... Running MSWord 2.17 (180905) and Dropbox (112.2.2) on an iPad Air with iOS 12.1.4

Can’t open Word files using Dropbox as the source. I can open “Recent” files but not others.

Isabella3's avatar
Isabella3
Helpful | Level 5
7 years ago

Same problem, office app doesn’t work on iphone or ipad, ok from browser. I couldn’t open a ticket, I can not pick up a device from the list. 

  • mbulgueroni's avatar
    mbulgueroni
    Explorer | Level 3
    7 years ago
    Hello. I am having the exact same problem. And only with the Microsoft apps. Inside MS Word for iOS it stopped seeing and loading files from dropbox. Tried to remove the dropbox integration and add again, and now I am greeted with message “No network Connection”, but I DO HAVE network connection. Only the app does not recognize Dropbox anymore. All other apps keep seeing dropbox files fine.
  • blackcardamom's avatar
    blackcardamom
    New member | Level 2
    7 years ago

    Without updating anything, I had the same problem. I couldn't open a ticket.

  • blackcardamom's avatar
    blackcardamom
    New member | Level 2
    7 years ago

    Ticket #8902702:

  • Woarstman's avatar
    Woarstman
    New member | Level 2
    7 years ago

     

    not statI have the same problem. Can’t open a ticket as my devce is when selected not staying and all I want is Dropbox to work with MS excel and word , kike them or loathe them 

     

     

     

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