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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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Yep, same for me. It’s ok on desktop with MS Office, but not on IOS. Temporarily, I’ve saved my essential files to one drive so I can keep working. Long term, let’s hope Microsoft changes its mind.
I think they just failed to update their own software to account for this update. DB works fine on my Windows devices. If we scream loud enough, hopefully they'll fix it.
I'm not having problems with Adobe Reader or iAnnotate. Just MS apps.
Exactly the same issue here... I hope it's only a bug and the Dropbox access will be restored by Microsoft.
I don't think they want to force us using OneDrive as I still have access to other online servers such as the one from Box.com and I am proposedevent other services if I choose to add a new one (edmodo, HKT cloud service, and so on)
- One reply suggested that Dropbox have withdrawn support for for I phone apps. Another suggested it’s the same for Office365. How can I find out if it’s a glitch being fixed or a decision to stop supporting the App. I tried the Dropbox support service but that doesn’t seem to be working either.
- Same here! I can't open my excel, word and powerpoint files from dropbox to microsoft apps in both ipad and samsung note. This is frustrating!
Same issue here, but occurred just before updating to the most recent versions of Dropbox and Word. Updated to hopefully fix the problem. My iPad is older and no longer supported by iOS updates, so I have to wonder if that's the reason.
I'm having the same problem, both on stable and beta versions of Dropbox iOS app and Microsoft Office iOS apps. Same problem occurs when trying to open a Dropbox file in Office apps from inside Dropbox, from inside Office app or when trying to add re-add the Dropbox account. I have also reported this to Microsoft.
I guess your chance is that your iPad do not support the most recent Office updates...
On mine, I reinstalled the previous versions of Excel, Word and PowerPoint (thanks to iTunes 12.6.4 and my TimeMachine to restore the old ipa files) and regain access to my Dropbox files.
- When trying to open a Word document from my dropbox app, both on my iphone and ipad, I keep getting the error message: Can’t be opened. The file may be relocated, renamed or deleted.
I’ve tried to update the dropbox app. I’ve checked at the office, where they were able to open the files at my computer. Does anyone have a solution? We need the documents for a meeting.
