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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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- Walter
Dropbox Community Moderator
Hello again guys - I appreciate your patience and cooperation.
I'm writing to let you know that we're still looking into this.
I've reached out through your existing tickets (or opened one on your behalf - for most of you here on this thread) so we can have a better view of the matter at hand with all of our tools available.
Thanks for your reports so far and enjoy the rest of your day!
I have the same problem, and it has only happened since I updated Microsoft Office within the last couple of days. The only way to access and edit Dropbox documents, in Office, at the moment, on my iPad Pro I have found is as follows - In, say, Word, open Word like usual, click on “... More”, then under locations click on Dropbox, then open up the document you want, if it is on auto save, there will be no issues and it’ll just save from time to time. If you want a new Word document, click on a new document in Word, then under save click on “...more”, then on Dropbox and do it that way. This is very clunky, but the only way I have found at the moment.
not statI have the same problem. Can’t open a ticket as my devce is when selected not staying and all I want is Dropbox to work with MS excel and word , kike them or loathe them
Thank you so much! You are a life saver. Hopefully they will address the issue soon.
I tried that, but I get the error message , link not posssible, the item may have moved 🤔
Hi, Walter, Dunno whether you'll find this in the sea of comments & responses, but I was able to generate a ticket number using my Surface Pro. That number is #8903099. Thanks for your efforts!
I guess being 56 yers old I can’t figure out how to log an error ticket. But I use Dropbox to store all my files for my sports training business and i have for years, Then ope it to WORD and edit and save all my changes, This is upsetting. I can open on my Mac computer but not on my IPad and IPhone. Please keep me in the loop if and when it is fixed
Me ocurre lo mismo, desde hoy Office no me reconoce dropbox en mi samsung s9+ y mi tablet asus.
¿de quien es el error?HI,
Mine is doing the same today too, worked perfectly fine last night but today is the same as yourself, with the same error!
Hope we can find a solution soon...
Do you have a Windows device? I was only able to use the email app on the Surface Pro because on the iPad I can't pick my device. Dunno about MacBook because I don't have one of those.
