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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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- Iām having the same problem
- It happened the same to me!! Did you had any answer about how to fix this problem??
Walter wrote:Thanks for your patience and the additional reports fellas.
Juunas: Thanks for providing the ticket's ID; I've already escalated it to our experts to drill deeper into this problem with the error(s) you're all getting when trying to open your Microsoft Excel, Word and/or Powerpoint files. Most appreciated!
For all others on this thread, I'd really urge you to log a ticket as well so we can have a clear view of how is this issue impacting our users' database. You can let me know the ticket IDs here so I can locate them on our system and forward them to the relevant department as soon as possible.
If any of you stumble upon an issue when submitting a ticket please let me know so I can reach out via email from my end to your Dropbox associated email addresses to work on it together.
SpoilerYou can log a ticket at https://www.dropbox.com/support
Once again, thanks for your patience and cooperation on this one guys.
my ticket is 8901684
- my ticket is 8901583
WORKAROUND FOUND! while waiting for a solution fron dropbox or ms I found this workaround: I can open and save my ms office files stored in dropbox form ms office apps passing through āios file appā, in ms word (or excel) tap on āotherā than get dropbox through file app it seems to work for opening and saving Same problem here ticket #8902263
My Dropbox has stopped working on any Apple device. It just spins and closes. In my word it leaves a message after not opening it. āSorry, docx is stored in an unsupported server location.ā Can anyone help?
Furiously serious!!!!!!! I've reinstalled PowerPoint as an example, but it did no good. Someone said he reverted to an old version of his MS apps but I don't have any way to get back to them.
You can also send your file to your email, but this stacks up a bunch of files out there in your mail. I can access these files from my Windows OS machines, and I haven't seen anyone complain about MacBook.
- Hi Walter. My ticket is #8902360. Same issue. Working my iPad Pro.
