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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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You need first to install an old version of iTunes on your Mac (version 12.6.4 is the latest one that deals with apps installation) https://secure-appldnld.apple.com/itunes12/091-60759-201803029-1F70CB08-3131-11E8-9791-31052B2AA206/iTunes12.6.4.dmg
then on your Mac you open the folder /Mobile apps within the /Music/iTunes library folder and search for excel.ipa file
you open your backup disk and search for an older version of this excel.ipa file and replace the newer one
then you suppress Excel on your iPhone/iPad
then you plug your iPhone or iPad with the lightning/usb cable to your Mac and after selecting your iPhone within iTunes, in the app section you drag Excel to your iPhone. That will install the "old" version of excel on your iphone
Hello
Hope you can help me. Yesterday all worked perfectly.
Today Im having trouble getting into my dropbox from the word app (all office) on my ipad. I can get straight into my files on the dropbox app but cannot open them in word, edit them or access any dropbox file through any office ios app.
Please help! This has been driving me crazy.
- ok thanks a lot :-) although I unfortunately I have windows :-(
- it appears to be an issue since the new dropbox update, see previous messages, dropbox are working to fix it :)
I have a temporary workround for reading dropbox Excel files from my iPhone.
Click "Open" (file symbol) at the bottom of Excel. This takes you to Places. Click "... More". Click "Browse" (file symbol) at the bottom of the page. This takes you to a list of recent files which you can download and open. You can autosave but cannot save a copy as you get the "Cannot Open Folder on Server" error message.
- WORKAROUND FOUND! while waiting for a solution fron dropbox or ms I found this workaround: I can open and save my ms office files stored in dropbox form ms office apps passing through “ios file app”, in ms word (or excel) tap on “other” than get dropbox through file app it seems to work for opening and saving
Thank you Walter, looking forward to the fix/update
Thanks, I have Windows too
Hi.
I have same problem on my mobile, i can not add dropbox..
To add a place when you're in any of the new apps
1. Tap the arrow in the top left, then tap Open.
2. Tap Add a Place.
3. Select Dropbox.//Arash
