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ajborson's avatar
ajborson
Helpful | Level 7
4 years ago
Solved

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can "see" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.)  I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed.  Is this the problem?  If so, how do I fix it?  The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know).  Should I use that?  This is both confusing and frustrating.  Help!

desktop
Setting up the apps
sync
windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

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  • grov's avatar
    grov
    Explorer | Level 3
    4 years ago

    I'm using Dropbox on Win11 and it's now working perfectly. From memory, there were two installation executables - one worked and the other didn't. Look back through the emails to see the previous discussions about this problem. You may need to remove Dropbox and re-instal it, using the other instal executable.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi MarkMM, what kind of processor does the Surface Pro X have?

  • MarkMM's avatar
    MarkMM
    New member | Level 2
    3 years ago

    I have the same issue.  I have been told that I have a tablet processor and that is the limitation.

     

    I believe that my processor is AMD.

     

    I have not found a way to get dropbox to work as needed.

     

    Good Luck

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, MarkMM, let's jump right into this! 

     

    Do you think you can share some additional info with me, about this? You mentioned that you have the same issue as the OP, right? 

     

    Feel free to give me some details in regards to the installed OS that your device is using at the moment, and if you have issues opening files, or installing and working with the app. 

     

    Also, have you made sure your device matches our requirements? 

     

    Keep me posted, and we'll take it from there!

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