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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Ulrich Cimolino's avatar
Ulrich Cimolino
Helpful | Level 5
3 years ago

Hello,

 

after installing Mac Sonoma the dropbox did not work any more in the way it should.
New pictures oder files an the MacBook will not be uploades to dropbox, new pictures uploaded via Iphone will not be downloaded an the laptop.
It does not work from the laptop to make files usable offline. 

Sonoma: A banana-product!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Is Dropbox actually running? What does it say if you mouse over its icon on the status bar?

 

Have you tried a reinstall? www.dropbox.com/downloading 

  • Ulrich Cimolino's avatar
    Ulrich Cimolino
    Helpful | Level 5
    3 years ago

    Thx for reply:

    "Is Dropbox actually running?"

    I think...

    "What does it say if you mouse over its icon on the status bar?"

    Dropbox 184.4.6543
    Index wird erstellt

     

    "Have you tried a reinstall? www.dropbox.com/downloading "
    Not yet... because I think it is a problem with Sonoma (there are a lot of other reports of problems, also with airdrop, pdfs e.g.)

     

    Further problems:
    can not open some files from the dropbox... (but well from the online-version...)

    Thx a lot!
    Uli

    • cloudres's avatar
      cloudres
      Experienced | Level 12
      3 years ago

      Ulrich Cimolino a lot of us are occurring the same issue. On this thread you can find more. We're waiting that DropBox fix the issue or that they release a tutorial to follow to fix the issue.

      • Nate D's avatar
        Nate D
        Helpful | Level 7
        3 years ago

        Ping support and get to advanced solutions and they have a fix (basically quit / delete / terminal a few lines / reinstall... )  It seems a new OS needs to re-sync (makes sense) and some installs are hanging on the required index/sync.

         

        I ended up with a new (2nd) dropbox folder that synced from the cloud so ~7 days old...  and the original db folder turned into a regular folder with a date and all the files are there in the original now archived folder... so I'm copying over the stuff that changed in the last ~7 days to the new db folder.  Not ideal but could be FAR worse. 

         

         

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