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Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
I believe it's not "stuck syncing" as described in the post by Samantha because it has been indexing for over 48 hours now. I have tried restarting my computer.
i had to do a manual file-by-file clean up. Shared folders were split between devices and unevenly downloaded to primarily the device i DIDN'T have space to download them. Now that device won't sync at all (seems completely unable to do that... there is no option to download, to force a sync).
I've tried restarting dropbox.
I've tried installing/uninstalling dropbox.
It's to the point now where it will list the files/folders but will not download them. So.... cannot use the one device i need to use the most right now. I may have lost files – i don't even know. I am so angry. The one thing I thought I could depend on dropbox for is the one thing it is not doing. I realize this is the OS update that caused the problem, but wasn't somebody watching/testing?
Hello all,
I finally found success! Now my files are syncing and updating across all devices. To achieve this I logged out of my Dropbox account and logged back in. Next, the files began indexing and syncing automatically.
Where as before I had the "Indexing..." forever message, now I see the actual files syncing, indexing and updating.
I know the process was working correctly because files which had been edited and changed since I updated to Sonoma also were syncing. The process took all day yesterday. Some large video files took longer to update and sync.
I'm using Dropbox v184.4.6543.
LanceBurk could you kindly tell me if you had any files that weren't synchronized before deciding to log out?
As I was explaining, my concern is that by logging out, all the files added to the synchronized folders this week, which are currently only locally stored, might get deleted when Dropbox attempts to resynchronize everything.
Greetings Cloudres,
I did have some files which had not synchronized before switching to Sonoma. The files synched and updated after I logged off and back onto my account. I still have some minor glitches. Example, Dropbox states "One file is uploading and four are downloading..." The Dropbox version is v185.4.59963. I don't believe I've lost any files during the sync issue. In the interim, I'm saving my files iCloud Drive.
