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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

LanceBurk's avatar
LanceBurk
Helpful | Level 5
3 years ago

Hello all, 

 

I finally found success! Now my files are syncing and updating across all devices. To achieve this I logged out of my Dropbox account and logged back in. Next, the files began indexing and syncing automatically.

 

Where as before I had the "Indexing..." forever message, now I see the actual files syncing, indexing and updating.  

 

I know the process was working correctly because files which had been edited and changed since I updated to Sonoma also were syncing. The process took all day yesterday. Some large video files took longer to update and sync.  

LanceBurk's avatar
LanceBurk
Helpful | Level 5
3 years ago

I'm using Dropbox v184.4.6543. 

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