Won't stop indexing on Mac

I have already spent 5 chats on support. So far, no fix. The customer service has been really bad and my business has been frozen because of this. The best I got today was I promised that my ticket would be escalated and sent to a professional tech team that hopefully will get back to me via email.  Unbelievable... I've been fan of Dropbox and used it for years, but this got me really on pause...

I have similar issue after updating my Mac to sonoma.

All my files in Dropbox folder unable to open, like excel file and word file and jpg file

How to fix this issue?

manuauh honestly, I can open all my files. Even those previously set as "online only." This means that the app is still working. But simply, the algorithm that searches for new files added to Dropbox folders and synchronizes them doesn't seem to be working.

CHRISTIAN ARCOS I don't know. There are a pair of threads, not only one. In some way they were been linked, but I do not know tell you more.

I'm having the same issue but the "fix hard links" and "fix permissions" didn't fix it. I've closed and reopened dropbox and rebooted my computer. Here's my basic info:

MacBook Pro 16" 2021

Apple M1 Max

macOS 14.0 (23A344)

Dropbox (Beta) v184.4.6543

Hey CHRISTIAN ARCOS, we totally understand your frustration and we can see you're already in contact with our support team about this.

As Sam's post mentioned, our team is aware of these reports, and unfortunately, this isn't something within Dropbox's control to fix, but we'll update you once we have news.

If you already tried all the suggested troubleshooting, please take a look at previous workarounds we had in the Community, to see if they work for you.

Hannah may I technically ask what it means that all of this is not under Dropbox's control? I would also like to inquire about what you mean by "we will let you know if there is news".

What kind of news are you waiting for, and what can we, who are stuck, expect?

I'd like to take this opportunity to ask if there's a refund planned for those with a paid subscription who, in fact, cannot use Dropbox at the moment.

Oh, by the way, I've noticed that Dropbox Capture isn't working either, of course. Any video I take or create isn't syncing, so I can't forward it to my clients. I'm more than a little frustrated.

salve è da stamattina che il mio Dropbox rimane fisso su "Indicizzazione in corso". 

Ho Mac OS Sonoma, ho provato a riavviare, ho provato a reinstallare l'applicazione, ho provato anche questa procedura trovata in una discussione qui sul forum correggendo le autorizzazioni e i collegamenti fisici, riavviato di nuovo ma nulla, mi rimane fisso su indicizzazione in corso. 

Aprendo l'app sull'iPhone invece funziona tutto. 

Qualche suggerimento? grazie

Ciao gyno81, buon mercoledì!

Sono andato avanti e ho unito il tuo post in un thread simile, poiché altri utenti avevano segnalato l'argomento.

Puoi dare un'occhiata al post di Sam qui.

Vi aggiorneremo non appena avremo ulteriori novità, grazie!

--

Hi gyno81, happy Wednesday!

I've gone ahead and merged your post under a similar thread, since we had other users reporting on this.

You can have a look at Sam's post here. 

We'll update you once we have further news, thanks!

TY

I have an M2 MacBook Pro and synched to Sonoma 14.0.  I can access all files on my laptop, but cannot remotely access any files since 10-1-2023 from my phone.  The SYNC history shows "indexing" at the bottom of a long list of files, but the last activity was 10-1-2023.  It is almost as if there is a block, like the problem with the blank email screens that kept popping up on Macs after Ventura and have still occurred with Sonoma IF there is an email message in DRAFTS that isn't sent.  POINT is, I wonder if there is something similar to "reset" the indexing.  From the list of replies, it appears many folks have uninstalled, reinstalled, etc.  AGREE we need DB to be proactive when new iOS upgrades are issued AND VICE-VERSA.  Apple must also be getting these problems on their help desk.