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"Can't open file" error for the Microsoft Excel files on my iPad.
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or Desktop; only the Microsoft Excel files seem affected. I'm up to date with iPad software and Dropbox app. I would appreciate help.
Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps:
1. Navigate to Excel app
2. Tap account icon in top left corner
3. Tap 'Storage Accounts'
4. Add Dropbox account.
Please also make sure that there’s no more than one Dropbox account listed there.
26 Replies
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Yes, I can open the file if I saved it to my iPad.
- Nancy
Dropbox Community Moderator
Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps:
1. Navigate to Excel app
2. Tap account icon in top left corner
3. Tap 'Storage Accounts'
4. Add Dropbox account.
Please also make sure that there’s no more than one Dropbox account listed there.
Done!
- Nancy
Perfect! Are you still unable to open your Excel files now?
My files are opening! The problem has been intermittent, though, so I’m not 100% sure the problem is solved. Shall I mark the above as the solution, until (if) the problem crops up again? I’m cautiously optimistic ...
- Nancy
You can definitely accept the solution that worked for you, Martie! If the issue comes back, we can revoke it then.
