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Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
81 Replies
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I just started having the same problem with our three Epson printers. I have tried all of the suggestions with no success. Dropbox and Epson support are both saying it's not their problem.
Same problem. Same timeframe. None of the suggestions worked.
- Same here, tried everything and can’t get it back to work. I own 5 epson scan to cloud printers and all are having the same problem.
I will create a separate post, but I am having the same Dropbox integration issue with multiple Brother's printers. It started on May 1st.
Not likely to be a "partner" problem if all partner's experiencing the same thing. Something changed in their API. May be a certificate key expired that Dropbox partners were using to access dropbox APIs.- I have the same problem with both an Epson and a Brother. It started on May 1. I’m sure it’s on Dropbox’s side. Maybe a security change on the 1st? Very frustrating.
I am have the same issues. It started May 1st in the afternoon - evening. I was able to scan in the morning but when I tried later in the afternoon it gave me an error.
Anyone have a fix?
Thank you
Hi Walter,
Looks like it is not just me having this problem. Seems to be quite a few. Interestingly the timing is all the same. Mine stopped the exact same time as the others. Any chance you blokes changed something in the back end ?
Just seems to co-incidental.
I can confirm the afternoon of the 1st. I'll attach a screenshot of my log. I switched to onedrive to see if it would work, and it is fine. Definitely a dropbox issue.
Same here - 3 Epson printers connected to Dropbox via EpsonConnect - all stopped working a few days ago. My 2 cents: a new security feature by Dropbox prevents the connection with EpsonConnect. REALLY NEED THIS TO RESUME WORKING NOW!
Just adding to this list. I'm having the same problem as everyone else. Worked fine on 4/30, but stopped working on 5/1. I'm having no problem scanning/connecting to Google Drive. Tried everything that others have mentioned. Dropbox support said that it's not their problem. I spent an hour with Epson support, who took their time and tried everything, but concluded that it's an issue with Dropbox. Went back to Dropbox support, and they again told me that it's not a Dropbox problem. It's extremely frustrating.
