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Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
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Today, my Epson Connect can't seem to transfer to Dropbox. It worked yesterday. The big change today was Xfinity sent me a new router/modem, but I connect it with the same SSID and password. Scans to Evernote are working fine, as well as scans to E-mail.
I tried disconnecting Epson Connect from Dropbox, and also deleting it from Epson Connect, and then reconnecting them. Didn't work. The only thing else I can think of is disconnecting for a little while longer, and turning the printer off overnight.
I wanted to see if others are having a problem. I did not have this problem yesterday.
I am having the same issue since May. Worked fine for years. Recreated everything but same issue.
- Mark
Super User II
There have been a few people mentioning Epson (and Brother) issues recently.
It seems like they've done some tweaks/updates which have broken things. I suggest speaking to them as the issue seems to be software related.
I've got the same issue and need advice on how to sort it out. It makes dropbox much less useful if I can't upload scans
I also have the same problem. I have two printer/scaners connected to Dropbox from different locations. Both are not working.
I recommend the following:
a) It's in the best interest of Dropbox to engage directly with Epson and Brother to resolve this integration issue. Given that multiple users are experiencing similar problems with Dropbox integration across different printer brands, collaboration between Dropbox and these companies would likely lead to a faster and more effective solution.b) As a workaround, I've successfully resolved the issue by utilizing ONEDRIVE and GOOGLE DRIVE to open folders, which have been functioning smoothly for me.
c) I look forward to hearing from Dropbox as soon as this issue is resolved. It's important for users to stay updated on progress and eventual solutions to ensure a seamless printing and file management experience.
- Amen to that… can’t agree more…
In the meantime, I too have successfully connected to OneDrive.
Which makes me think: i have OneDrive included in my Microsoft subscription, and yet i pay extra to have Dropbox. And Dropbox denies that there’s a problem and punts the ball back to Epson. If Dropbox doesn’t take its responsibilities and get its act together quick, i may just cancel my Dropbox subscription and stay with OneDrive…
Food for thought… Interestingly just received this email from drop box. I have seen nothing "High Performing" so far. More like a dud.
Just another "me too" from Germany. Extremly annoying if something breaks for no reason, when my wife desparately needed to scan important documents.
I tried everything (as other users here) to find errors on my side - without success. I finally changed the scan destination to email. Works so far.
Hey Jay,
This still seems to be an issue for lots of users. I really don't think it is the third party apps issue.
Any thoughts/fixes ?
