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Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
81 Replies
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Mark - the issue isn't with EPSON or Brother. It's with Dropbox, based on invalidated Oauth2 tokens (JWT, etc.).
Jay,
I am having the same problem with my Epson RR-600W scanner, which also uses Epson Quick Connect. And I have tried the troubleshooting steps you suggested and they did not work.
Mark,
How likely is it that two different companies did something to break the connection to DropBox on the same day at the same time?
What I take away from this, is a lot more people use Epson Quick Connect than Brothers Web Connect. Based on the activity between the two posts. For my sake I hope there is enough noise on the Brother side that it eventually gets fixed as well.
BenDBXCommunity Manager
Hi Everybody,
Thanks for bringing this to our attention. I've flagged this issue with our Engineering team to take a deeper look. We'll let you know when we have more information to share.
Thanks,
Ben
I don't think the issue is with epson or brother but dropbox. but again I am just frustrated user not assoiciated with dropbox. I am just waiting for a fix as is everybody else.
Same issue here, the fact Epson's Scan to Cloud settings can see my Dropbox file structure proves it's not Epsons issue but Dropbox's
Have the same issue. Haven't been able to solve it.
Same problem- same run through of options including updating all software. No solution.
Having the exact same issue since last week! I have an 580-W
