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Forum Discussion
Data cannot be synced between devices with the Dropbox Passwords app
I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer.
I then added the new accounts to the Dropbox Passwords extension on my computer successfully. The problem is that I can't find newly added accounts on the Dropbox Passwords app on my phone.
That means there is no data synchronization between computer and phone devices in the Dropbox Passwords app.
I use the same Dropbox registered account to connect Dropbox Passwords between my phone and computer.
I hope Dropbox fixes this error in the Dropbox Passwords application.
Thank you very much.
11 Replies
After a period of use, I discovered a problem that made it impossible to synchronize data between devices.
The problem here is that the devices must be linked together.
Specifically, I have to log out of all devices and then log in on one device first. After completing the login, I will log in to the second device. After entering the email and password, there will be one more step: Dropbox Passwords will send an approval request to the first device that has successfully logged in. labour. If the approval request is accepted, the 2nd device will sync data with the 1st device. I also did the same when connecting to the 3rd device and was also successful in syncing data between devices.
Note: you must export data to a csv file before logging out of all devices to avoid data loss and you should back up backup codes when logging out.
Another way worth trying is:
Log out of devices and keep only one device, then log in to the second and third devices in turn.
I haven't tried this case yet, but I think trying this case first will be more convenient and less time-consuming than the above method. If it doesn't work, log out and log back in on the devices.
