Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Dropbox for Outlook is giving me a "failed to load request" error message
Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my screen and looked into it but think its a Dropbox issue.
25 Replies
Replies have been turned off for this discussion
I have never been given a ticket #. I get emails like this periodically. I first contacted support June 2, 2022.
Aug 29, 2022, 3:15 PM PDT:
The team has advised me that they need a bit more time to figure out the root cause of this Outlook issue. I'll make sure to let you know if there are any developments.
If you have any questions, please let me know.Hello. I've also started receiving this error. Strange thing is that it works on office 365 via the browser, but not the Outlook desktop application. I have one user where it works great, but he is the only one. No one else can get it to work on the desktop application. Has anyone been able to solve this issue?
I've tried removing it, re-adding it, uninstalling the dropbox desktop app and re-installing it. I've gone round and round with MicroSoft, but to no avail. Any help would be appreciated!
I have the exact same issue, has anyone discovered an appropriate resolution yet ?
No, seems like they have been trying to resolve it for months and months with no success. Ive had to revert to using we transfer to get some files out of dropbox
Adrian
Thanks for the response mate.
Yes, I do. I've removed it completely, rebooted, and re-installed just the add-in and still get the same.
Hi Megan.
I was setting up a new computer with fresh install of Office 365. I added my account and the dropbox add-in. It connected right away when I signed in and was good to go. So, I went back to my laptop and completely removed Office and restarted (again). After re-installing Office and adding the connector back I received the same error message. It did not ask me to log back, which means it is pulling my info from somewhere (which may be the issue). I'll see if I can find where it might be getting that from. Thanks!
UPDATE: Not sure it will work for everyone, but I removed the Dropbox folder from under my user folders (c:\users). This had the same effect.
My solution was to change my password online (dropbox.com). This caused me to log back into the Dropbox app and it is now working. Hopefully this works for y'all!
