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Dropbox Integration with Zoom deprecated.
I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox automatically as usual which led me to investigate with both Zoom and Dropbox. I was just informed of the decision on Dropbox Chat. Apparently, I was supposed to have received an email but I can't find one and don't delete such things.
I was advised to report the issue/complaint here. The solution offered was download and Re-upload to Dropbox which I know will work (because I used to do that years ago) but when I have multiple Zoom Sessions in one Day and there isn't time between meetings to do this this is a lot of extra work for something that prior to this change was automatic. I wonder how many others are affected by this and are just as mystified as I am? I may have to consider other options to Dropbox though need to investigate these. Thanks.
Update 15th February 2024: Given the growing interest in this post and issues it is causing I have now put forward it's reinstatement here: https://www.dropboxforum.com/t5/Dropbox-ideas/Please-reinstate-integration-with-Zoom/idi-p/751519#M82875
Note: Rich a Super User II advise only one post and for others to LIKE and support it and comment otherwise it won't work.
@Mark, @bblu2095, @BHappy, @Chriskynka, @marosner, @yw40, @Rockeye , @MovingMary , @nsrubio you have all been tagged in the 'NEW IDEA post link above so hopefully you will see this or the NEW IDEA post or both. Thank you. Philip Wade
Hi everyone,
Thanks for your feedback regarding this.
The Zoom integration within Dropbox is active and working normally for all users.
If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.
Thank you,
Sam
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That's excellent news!! Will be watching for the update. Thank you!
That's great news Sam DBX thank you, look forward to the update also.
Sam DBX That is great news. I look forward to its return. I also hope that when others seek support from the support team, they are informed that efforts are being made to resolve this.
Glad this was fixed, I had received an email from Dropbox Support in the middle of February stating that this feature was deprecated and would not come back.
mwandler thanks for sharing. You're currently the only one on here who got an email and it sounds like it was after 5th February. Was it the result of a query you raised?
It was, They replied to me just a few minutes after i submitted my question. here's the email:
Ron, Feb 16, 2024, 6:42 AM PST:
Hi Matthew,
Thank you so much for your patience. My name is Ron, and I am a member of the Dropbox Support Team.
After careful consideration and evaluation, the Zoom integration within Dropbox is being deprecated. This means that the Zoom integration will no longer be available to our customers, effective [Feb 5, 2024].
We understand that this integration has been valuable to many of our users, and we apologize for any inconvenience this may cause. However, we believe that focusing our efforts on other features and integrations will allow us to provide an even better experience for our users.
Please do not hesitate to reach out if you have any additional questions. We are happy to help.
Kind regards,
Ron | Dropbox Support
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Mwandler, Feb 16, 2024, 6:35 AM PST:Hello, I've absolutely loved using your zoom integration to automatically save my cloud recordings to dropbox. I noticed in the last few weeks that this feature had stopped working. In an attempt to fix the issue, i removed the integration but can no longer find it to add. I've found the old links (i had written a training on using this for my company awhile back) but none of them work nor do ones i find in general searches. is the zoom app no longer available or will it return soon? This feature was huge for me and the events i run for my company as well as peace of mind for the professors here.
Device: Account/integration related
mwandler as I currently understand it a decision has been made to reinstate it following the many comments on this thread I created and another one (I have an idea thread that is feature here) and the process of putting things back into the App Centre is underway. That is according to Sam who is the Community Manager here. We're keeping our fingers crossed. So many like you find the feature invaluable yours truly being one of them!
Oh totally, i checked today after seeing Sam's post and am thrilled they fixed this. I got the integration re-installed and setup.
That's great to hear I hadn't heard it was back up so I will check this myself now. Thanks for sharing that.
Your results may vary, but after adding the integration/connecting to zoom, i still had to go into my dropbox settings, go to Apps, select zoom and then choose the edit settings for zoom to tick a checkmark to enable the auto-save feature.
