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zacd's avatar
zacd
Helpful | Level 6
3 years ago
Solved

Dropbox Invoice (Alpha)–down for maintenance?

Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account. 

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  • alaxman's avatar
    alaxman
    3 years ago

    Hello Everyone,

     

     

    Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks. 

     

    New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.

     

    This will be the last update on this thread. Have a great weekend.

     

    Warmly,

    Ajay

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  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi cluechoy,

     

    Are you still unable to access Invoice? There were some users who may have been impacted by an outage whose access should have been restored yesterday. Give it a try and let me know!

     

    Regards,

    Ben

  • cluechoy's avatar
    cluechoy
    Helpful | Level 5
    3 years ago

    Hi yes I have got back access, thanks for following up.

     

    But I also see that unfortunately the service is being terminated on the 7th July. Too bad. This looked like it would have been something very useful to me and other small businesses.

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