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byang92's avatar
byang92
Explorer | Level 4
2 years ago
Solved

Dropbox Microsoft Office Online not working: Clicking "Open in Word for Web" results in preview

I'm having trouble getting Microsoft Office Online to load properly.

 

When I open a *.docx document as the preview and choose "Open with Word for Web" my browser opens a new tab and the loads the same *.docx file in the preview mode. If I go to the same dropdown and click "Open with Word for Web", it opens yet another tab that also ends up being the same preview folder.

The Word for Web loads properly if I use the DropBox browser interface to create a new document. However when I close it, I am back to the original situation where if I try to open it with Word for Web it only loads a new tab in the preview view.

 

Can somebody help me get this working again? This situation started suddenly and is new to me.

Microsoft
Microsoft Office
Third Party Integrations
Web
  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi byang92 ,

     

    Thanks for reaching out.

     

    This was detected on our side and according to the engineers this issue has been resolved. 

     

    According to the latest post this appears to be working for you once again.

     

    Can you please confirm ? 

     

    If necessary please advise us and we can investigate further. 

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  • Smallishman's avatar
    Smallishman
    New member | Level 2
    2 years ago

    Hi Jay,

     

    I am having the same problem with one of my clients. Windows 10 any browser and any computer the result is the same. Tried changing the settings in the Drobox account for default preview and word online. All the attempts to open in word online end up in preview mode.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi byang92, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're seeing in order to understand this behavior?

     

    Which browser are you using as well and what OS?

     

    This will help me to assist further!

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