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rpm16's avatar
rpm16
Explorer | Level 3
3 years ago

Dropbox Paper Error Uploading files / folders from dropbox

Dropbox paper behaving unusually and I cant figure it out and chat was no help.   Trying to add several files and folders from our dropbox account into a doc, something I have done many times wit...
Dropbox Paper
Error Messages
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this issue, rpm16.

 

Can you please double-check if your browsers are all updated to the latest version?

  • rpm16's avatar
    rpm16
    Explorer | Level 3
    3 years ago

    Safari V17

    Firefox 118.0.1

    ( was released Yesterday) – same error

    Chrome is up to date
    Version 117.0.5938.132 (Official Build) (arm64)
     
    Disabled Extensions in chrome and Firefox _ Same error

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi rpm16, do you have any proxy, VPN, firewall, extensions, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • rpm16's avatar
        rpm16
        Explorer | Level 3
        3 years ago

        Hey Jay 

        I have explored this possibility and it doesn't change the error. If im overlooking something im not sure what it is. 

         

        also while understandable for troubleshooting,  dropbox should work with a VPN running. kind of important for business users who end up on public or shared wifi spaces. 

        Colleagues having same issue whether remote or in office  so it isnt isolated to just my machine. 

        I have also tried an older machine running older version of Mac OS but it's the same. 

         

        Cant really test the issue on mobile since paper doesn't seem to support adding more than one photo at a time from dropbox folders or folders anyway. 

         

         

         

         

         

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