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Forum Discussion
Dropbox paper to slack integration
We have the Dropbox paper slack integration, but when I try to pair a new user to it (myself), it tells me to connect paper (i.e., authorize the app). The message I get is to open:
https://www.dropbox.com/paper-slack?_tk=slack_slashcommand
When I do (logged in to both paper and slack), the next page shows a "connect" button
Pressing it redirects here: https://paper.dropbox.com/integrations/authorize/slack?inviteSlackTeam=True
Where I get a 500 error...
BTW, from what I can see in the slack app directory, authorization worked, but on the slack side, it's not aware of it. So something is broken in the integration.
10 Replies
- Walter
Dropbox Community Moderator
HI there oferlaor_a - sorry to hear you're having issues with this.
Could you try clearing your browser's cache or using another browser and let us know if you still get the same results?
If you do, you can try disconnecting the integration from your account and re-connecting it anew.
In any case, please keep us posted!
- Issue was reproduced on multiple computers (both pc annd Mac) and multiple accounts. We have users connected to the integration (presumably from when it worked). I’m reluctant to reinstall - most likely it will break those who still might have it working.
- Jay
Hi oferlaor_a, have you already contacted the support team regarding this matter for them to investigate further?
No, I haven't.
Just opened one up now.
- Hannah
Hey oferlaor_a, if you want, send us your ticket number here as well, so we can look it up in our system.
- Tried on multiple computers & browsers on Mac and pc. Also a colleague tired and got the same.
Were you able to authenticate in this flow yourself? - Hannah
Hey oferlaor_a, we'd need additional info in order to investigate this further.
Did you get to contact our support team, so you can send us your ticket number?
- Hannah
Thanks for the ticket number, oferlaor_a!
From what I can see, the case has actually been sent to our specialists, so from my end, I've passed your comments along and raised the priority of the case, so you will be contacted soon with further instructions.
