Dropbox Sign - not receiving notification

Hey ptchandler, sorry to hear about this.

Have you maybe tried clearing your browser's cache or another browser?

Can you see the updated status of the files you send for signature on this page? 

Let me know what you find!

Hello,

I've tried pretty much everything. Also, clearing my browsers cache shouldn't have anything to do with the email notifications not being sent out. 

Could you check this article and let me know if it helped ptchandler?

Hello,

Found that article previously. None of the listed solutions solved the problem. 

Thanks for clearing this up for me ptchandler 

Would it be OK if I reach out via email to have a further look internally at this point? 

yes, that is fine.

Thanks a bunch ptchandler - you've got  

Hi, I encounter the same issue.

People sign my documents, and I need to be notified.

No spam, I receive other emails from Dropbox fine, and I already checked and applied the things listed in the article shared above:

https://faq.hellosign.com/hc/en-us/articles/206454577-Why-am-I-not-receiving-email-notifications-

Thanks for your help!

Hi Grobet, do you have a public email provider or a private business domain used for your Dropbox account?

Hi @Jay

Thanks for your prompt reply!

I use Fastmail and receive email notifications from Dropbox Sign sent with another Dropbox account.

Both emails are managed on the same Fastmail account, and, therefore, should be arriving without a problem.