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Forum Discussion
Dropbox Sign - not receiving notification
When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does g...
yes, that is fine.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks a bunch ptchandler - you've got 
Hi, I encounter the same issue.
People sign my documents, and I need to be notified.
No spam, I receive other emails from Dropbox fine, and I already checked and applied the things listed in the article shared above:
https://faq.hellosign.com/hc/en-us/articles/206454577-Why-am-I-not-receiving-email-notifications-
Thanks for your help!
Yes, I just opened a ticket at this address earlier today 🙂 Thanks!
- Did they really suggest we clear our browser caches like this is Aol 3.0 and it's 1994? Can an Executive from DropBox make an announcement? There isn't a single customer who joined hellosign for a paid subscription who hasnt had insane disruption to their business, and not a single update from those who continue taking our monthly subscriptions as if they were providing a functional service
- Got a reply from support, they say that they are « investigating ». It’s blurry and it’s not answering the ask.
Email notifications delivery and monitoring of those is just crucial for an e-signature service. - I really want to work for Dropbox. How awesome would that be. They seem super chill. Zero accountability, zero consistency, no expectations, no interest in deliverables, and anything tech related that fails is 100% excusable and never anyone's fault.
- I would never work in a work environment as you described 😆
Maybe it’s time to think of more reliable alternatives. Looking at this right now. - I'm going to explore DocuSign. There's no way that they can fix this dumpster fire in the next two years.
