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ptchandler's avatar
ptchandler
Explorer | Level 4
3 years ago

Dropbox Sign - not receiving notification

When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does g...
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Grobet, do you have a public email provider or a private business domain used for your Dropbox account?

  • Grobet's avatar
    Grobet
    Explorer | Level 4
    2 years ago

    Hi @Jay

    Thanks for your prompt reply!

     

    I use Fastmail and receive email notifications from Dropbox Sign sent with another Dropbox account.

    Both emails are managed on the same Fastmail account, and, therefore, should be arriving without a problem.

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