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Forum Discussion

jun yu's avatar
jun yu
Helpful | Level 5
3 years ago

Dropbox sign inconsistency

 

Dropbox sign is showing inconsistency in the Signature folder and the designated returned signed document folder for same file. 

  • Pic1 is showing the document still in progress in the designated returned signed folder. The attachment is showing missing signature 
  • Pic2 is showing the document has been completely siged. The attachment showing all sginatures completed. 

I have tested with

  • different browser 
  • clear cach 
  • refresh page 
  • use the safe mode

No of them able to get a different result.  

 

Dropbox Sign

6 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there jun yu, thanks for flagging this with us.

     

    Could you forward us the whole URLs you're navigating to when on the pages shown in your screenshots? 

     

    Also, are there any additional signers of the doc other than the ones shown in your 2nd screenshot?

     

    Let us know more and we'll take it from there. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jun yu, sorry to jump in.

     

    Sometimes it might take a few minutes for the changes to appear on both pages, are you seeing the same inconsistencies today as well?

  • jun yu's avatar
    jun yu
    Helpful | Level 5
    3 years ago

    Thanks for the suggestion. There is no change.

     

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jun yu! Hope it’s alright to jump in. 

     

    At this point, I’d recommend reaching out to our support team directly, so that they can look into this for you. 

     

    You can create a ticket with them from this page. After that, please send us your ticket number here.

     

    Thanks.

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