Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
5 years ago
Solved

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.
 
Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way. 
 
Can anyone help?
  • rhut's avatar
    rhut
    2 years ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

155 Replies

Replies have been turned off for this discussion
  • RAChalmers's avatar
    RAChalmers
    Helpful | Level 6
    3 years ago

    I have to add, it's not just the files app, but any app that wants to access the files.

  • Arnauds's avatar
    Arnauds
    Explorer | Level 4
    3 years ago
    I reported this in this thread more than a year ago. Sad to see this still on going,

    But glad to report I "fixed" the issue months ago by stopping to use drop box. No issue with using Google Drive, iCloud Drive and One Drive,

    I actually save money as I am now using the free versions and use them all as 3 different folders which gives me the capacity I need once combined.

    The fact that it split is not an issue since it's all accessible from the same File app.
  • german640's avatar
    german640
    New member | Level 2
    3 years ago

    Just wanted to add that I have been experiencing this issue for years. Is Dropbox even aware that this still ongoing? It’s basically useless for any app that tries to read or write to the Dropbox folder because it’s hit or miss with 50% probability. As others have noted, there are no issues using other storage providers.

  • RAChalmers's avatar
    RAChalmers
    Helpful | Level 6
    3 years ago
    Ok, seems to be solved here.
    I updated to the very latest app on my iPad and now it seems to be working.
    No problems now in about three weeks.
    Version 320.3.2
  • rhut's avatar
    rhut
    Collaborator | Level 8
    2 years ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!