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mikerain99's avatar
mikerain99
Explorer | Level 3
4 years ago

Email to Dropbox failed

I got an xxx@addtodropbox.com address. If any email is sent to that address, Dropbox saves its attachments to the Email Attachments folder in my Dropbox account. It works fine, except in one situation.

 

In my Fastmail email account, I created a rule that automatically forwards certain emails to that addtodropbox address. I confirmed with Fastmail that the emails are being forwarded. Yet the attachments aren't being saved to my Dropbox account.  Dropbox must have blocked the emails or didn't see the attachments.

 

It works if I manually forward the emails, but not if they're forwarded with the rule.  Anyone know why that's happening?

Third Party Integrations
upload
Web

26 Replies

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  • Anonymous's avatar
    Anonymous
    4 years ago

    Jay Megan 

    There must be a setting somewhere that blocks it. I have tried it with my email address via google online and then it works.

     

    Why not from my macbook or my phone app, should there be more people with this problem?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    If you are sending images, and they appear in the body of the email, which Apple Mail on Mac and iOS devices do by default, then it isn't recorded as an attachment so it won't upload to the Dropbox site. 

     

    When you send the email via Gmail itself, both those files would be attachments, and would upload normally.

     

    Does the same issue occur with the attached PDF file in the email? What about if you send the PDF in its own email without the image in the body of the email?

  • Anonymous's avatar
    Anonymous
    4 years ago

    Jayyes same issue occur with the attached PDF file in the email. Can you tell me how do i do this > send the PDF in its own email without the image in the body of the email?Because  PDF never give image in the body of my email

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    If you're able to send an email with the PDF attachment from Gmail directly, and it appears on your account, then it's working normally.

     

    If it isn't working when using another mail program, then you'd need to check its settings to ensure files are not embedded in the email body itself. Since you mentioned you were using iOS, then this Apple article might help in that regard.

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi Jay thanks for your reply,

     

    If you're able to send an email with the PDF attachment from Gmail directly, and it appears on your account, then it's working normally.     >  YES, when I send online from the gmail it works fine

     

    My pdf's are not embedded, but attachements from my mail.app oon my macbook, does not appear in dropbox.

    Am I the only one or is this a mac < >Dropbox thing?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi anonymous, I just sent you an email, in order for us to have a closer look into this.

     

    Thanks!

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