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Forum Discussion

fransvandervleuten's avatar
fransvandervleuten
Helpful | Level 7
2 years ago

Files by third party apps are giving me errors after upgrading from Plus to Business

Hello,   I recently updated my Plus (free) plan to a Dropbox Business plan for business reasons. As a graphic designer I am struggling with Adobe After Effects, Illustrator and Indesign links whi...
desktop
dropbox business
Error Messages
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to see you're experiencing these issues, fransvandervleuten.

 

The path of your files is something that will indeed change, when upgrading from an individual account to a Business one, as the folder structure of these plans is different from one another.

 

If you'd like to receive support over the phone, and you're the admin of the Business team, you can reach out to our team from your admin console.

 

You mentioned, however, that you've already reached out to support; can you please give us the ticket number for the communication, so we can take a look?

 

Thanks.

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