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Forum Discussion
Getting an error when editing a Word file via Android app
In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Mi...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIf you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Could you also try uninstalling and reinstalling the Word app as well?
I did, twice. I also uninstalled and reinstalled Dropbox.
- Jay
It sounds like there might be an issue with the Office app, since you don't need a 365 subscription to edit Word files via Dropbox, and the message is relating to their subscription service.
Have you tried contacting Microsoft support for further assistance on this matter?
- Yes and they say it's a Dropbox issue! I don't know why I'm getting this message-advertisement but I am. I think it's a Dropbox problem because I don't have issues with word in other apps, including onedrive. And frankly, the Dropbox app, in general, is misbehaving. The recent docs list is completely messed up. But that's an issue for another day. Thx
